Refund policy

These terms set out how fees paid by bank card on rimashuquq.az are refunded. Service provider: RIMAS Huquq Xidmetleri MMC.

Full refund

• If work on the service has not started and you ask within 14 calendar days of payment, the amount paid is refunded in full.
• If the same service was paid for twice by mistake, the overpaid amount is refunded in full.

Partial refund

If the service has been partly provided (for example, drafting a document has started but is not finished), the amount is refunded minus the value of the work already done. The value of the work done is calculated according to the service terms agreed by the parties in advance.

When no refund is made

• Legal consultations and meetings that have already taken place (initial, by video call or on-site).
• Documents that have been prepared and handed over to the client.
• State fees and costs paid to third parties on the client’s behalf (for example, notary and registration costs).

The outcome of a legal service, such as a court decision, is not grounds for a refund: the fee is paid for the work done.

How to request a refund

Write to huquq@rimas.az or call (012) 310-14-74. Give your full name, the payment date, the amount and the request number. We reply within 5 business days.

How and when the money is returned

The amount is returned to the same bank card used for the payment. After the refund is approved, it usually takes 5 to 30 business days to reach the card, depending on the card-issuing bank.

Contact

RIMAS Huquq Xidmetleri MMC, 81 Inshaatchilar Avenue, Baku. Email: huquq@rimas.az. Phone: (012) 310-14-74, (010) 310-14-74.